I am Tim Mahy, director at Info Support, a service provider specializing in custom software. At Info Support, we face several challenges, especially as we are in a rapidly growing phase. We are in the process of forming a core group and establishing a solid foundation for the future, especially toward management positions. In addition, we take a somewhat atypical approach in our commercial activities, as we do not work with traditional sales staff, but have the commercial side filled entirely by existing team members.
These two challenges are closely linked. On the one hand, we have to make sure that our operational activities, the internal workings in terms of deliveries, are fully in line with the DNA of the organization, but also the commercial activities have to be consistent with it. The DNA exercise we conducted ensured that these two facets were in excellent alignment. Looking purely at the results, we are very satisfied today. We have been able to build a solid management layer and are still in the process of further shaping our commercial structure, but the biggest challenges have now been largely addressed.
We now face the next challenge: to enthuse the next generation to participate in a DNA exercise again. During the previous session, we found that craftsmanship is the common thread in everything we do, and that our engineering culture is deeply rooted in the company. Moreover, we made a specific choice to hire only entry-level employees, which influenced the way we conduct our commercial activities. We do not choose to hire traditional sales staff, but rather develop the potential and talents of our employees, whether they are young or more experienced.